Frequently Asked Questions (FAQ’s)
Trinity Manor provides care to Elders who have been assessed for high or low level residential care by the Aged Care Assessment Service (ACAS).
Please see individual site locations for fee information.
You are eligible for 52 days of social leave per financial year to enable you to visit family or have a holiday. We would appreciate you providing us with a 24-hour notice prior to any social leave so that we have an opportunity to prepare any medication or equipment you may require.
We can provide assistance in transport to and from banks or obtaining alternative assistance through either State Trustees or the Office of the Public Advocate.
You will be encouraged to choose an attending physician that will agree to visit you and be available on call for you 24-hours a day.
Charges by your attending physician are not the responsibility of Trinity Manor and must be paid by Medicare, you or your insurance.
Ambulance services provide all emergency and special needs transportation for you. We have a personal escort that will help schedule and take you to routine appointments at a cost where we have sufficient notice.
You can choose this as part of your additional services package.
This is your home and we encourage friends and families to visit often. There are many areas comfortable for children and families such as “Café Westbury”, courtyard and gardens, the Activity Centre and the Family Room. Guests may visit during mealtime and can purchase guest meals.
Your room will be furnished with a bed and linens, wall lamps, in built wardrobe and TV. We encourage you to bring comfort items such as quilts, family photos, a radio, a clock or other small items that will personalise your room and make you feel at home.
A checklist for suggested clothing items is on the final page of your admission packet. We recommend that all items brought be listed and labelled. You are encouraged not to keep any money, cheque books, credit cards, valuable jewellery or expensive items in your room. Trinity Manor cannot be held responsible for lost or stolen items. (All clothing and personal property should be inventoried and labelled with your name.) We can provide and apply iron-on labels to your clothing upon admission.
For the safety of all, furniture not supplied by Trinity Manor, (i.e. recliners, tables, chairs, stands), must meet health and safety requirements. Our maintenance department is required to approve all items before they are placed in your room. We reserve the right to refuse or dispose of unsuitable furnishings.
If you bring any electrical items such as computers, lamps, or electric radios and clocks, each item will need to be tagged by our visiting electrician for your safety and the safety of others.
We will provide the following items for every resident but you may wish to supply your own if you have a brand of choice:
– Soap
– Toothpaste
– Toothbrush
– Tissues
– Denture cleaning preparation
– Disposable razor blades
– Mouthwash
– Moisturiser
– Shaving cream
– Deodorant
– Shampoo
– Conditioner
We would appreciate a 7-day notice in writing that you wish to depart. We ask that you advise the Care Manager who will then be able to arrange any transfer medication and other arrangements.