Frequently Asked Questions (FAQ’s)
Trinity Manor provides care to Elders who have been assessed for high or low level residential care by the Aged Care Assessment Service (ACAS).
Please see individual site locations for fee information.
You are eligible for 52 days of social leave per financial year to enable you to visit family or have a holiday. We would appreciate you providing us with a 24-hour notice prior to any social leave so that we have an opportunity to prepare any medication or equipment you may require.
We can provide assistance in transport to and from banks or obtaining alternative assistance through either State Trustees or the Office of the Public Advocate.
You will be encouraged to choose an attending physician that will agree to visit you and be available on call for you 24-hours a day.
Charges by your attending physician are not the responsibility of Trinity Manor and must be paid by Medicare, you or your insurance.
Ambulance services provide all emergency and special needs transportation for you. We have a personal escort that will help schedule and take you to routine appointments at a cost where we have sufficient notice.
You can choose this as part of your additional services package.
This is your home and we encourage friends and families to visit often. There are many areas comfortable for children and families such as “Café Westbury”, courtyard and gardens, the Activity Centre and the Family Room. Guests may visit during mealtime and can purchase guest meals.
Your room will be furnished with a bed and linens, wall lamps, in built wardrobe and TV. We encourage you to bring comfort items such as quilts, family photos, a radio, a clock or other small items that will personalise your room and make you feel at home.
A checklist for suggested clothing items is on the final page of your admission packet. We recommend that all items brought be listed and labelled. You are encouraged not to keep any money, cheque books, credit cards, valuable jewellery or expensive items in your room. Trinity Manor cannot be held responsible for lost or stolen items. (All clothing and personal property should be inventoried and labelled with your name.) We can provide and apply iron-on labels to your clothing upon admission.
For the safety of all, furniture not supplied by Trinity Manor, (i.e. recliners, tables, chairs, stands), must meet health and safety requirements. Our maintenance department is required to approve all items before they are placed in your room. We reserve the right to refuse or dispose of unsuitable furnishings.
If you bring any electrical items such as computers, lamps, or electric radios and clocks, each item will need to be tagged by our visiting electrician for your safety and the safety of others.
We will provide the following items for every resident but you may wish to supply your own if you have a brand of choice:
– Soap
– Toothpaste
– Toothbrush
– Tissues
– Denture cleaning preparation
– Disposable razor blades
– Mouthwash
– Moisturiser
– Shaving cream
– Deodorant
– Shampoo
– Conditioner
We would appreciate a 7-day notice in writing that you wish to depart. We ask that you advise the Care Manager who will then be able to arrange any transfer medication and other arrangements.
Our residential aged care services are non-smoking services. Smoking is not permitted within or on any Trinity Care service buildings, grounds or vehicles. This applies to residents, relatives, friends and any other visitors or persons who come to the service. If you decide to give up smoking during your stay, we can help you.
There are state of the art telephones provided in each room. These can be activated with an additional cost. The Care Manager can help answer any further questions you may have.
Your room is complete with a television set. Televisions are individually controlled. You may choose additional Foxtel channels at an additional cost. Please discuss with the Marketing and Admissions Manager.
Trinity Manor has a contract arrangement with its preferred pharmacy to provide pharmaceutical prescription services to you in accordance with your prescriptions from your GP. This pharmacist is able to provide urgent medications at any time should you require urgent analgesia or antibiotics.
However, Elders are allowed to choose their own pharmacy. We recommend that if you wish to use another pharmacy, to make sure that it can provide emergency services. Any pharmacy must adhere to our strict standards to ensure the safety of the Elders. Medications are supplied from the pharmacy directly rather than being provided by the Elder or family members.
Personal hygiene items such as: facial tissues, sorbolene, toothbrushes, toothpaste, soap, etc. are supplied to you. If you wish, you may bring other items at your discretion. However, prescriptions and over-the counter medications must be ordered by your physician.
At Trinity Manor Aged Care, we welcome residents from anywhere and everywhere. We are proud to serve a diverse community, with a wide range of residents hailing from various suburbs around Melbourne. Our residents come from areas including, but not limited to:
– Macleod Aged Care
– Rosanna Aged Care
– Bundoora Aged Care
– Research Aged Care
– Viewbank Aged Care
– Watsonia Aged Care
– St Helena Aged Care
– Yallambie Aged Care
– Briar Hill Aged Care
– Heidelberg Aged Care
– Montmorency Aged Care
– Eltham North Aged Care
– Lower Plenty Aged Care
– Diamond Creek Aged Care
– Greensborough Aged Care
– Watsonia North Aged Care
– North Warrandyte Aged Care
– Mont Park Aged Care
– Balwyn Aged Care
– Ivanhoe Aged Care
– Whitehorse Aged Care
– Manningham Aged Care
– Banyule Aged Care
– Boroondara Aged Care
– Mont Albert Aged Care
– Kew Aged Care
– Camberwell Aged Care
– Deepdene Aged Care
– Kew East Aged Care
– Balwyn North Aged Care
– Box Hill Aged Care
– Surrey Hills Aged Care
– Canterbury Aged Care
– Hawthorn Aged Care
– Doncaster Aged Care
– Templestowe Aged Care
– Boroondara Aged Care
No matter where you are coming from, Trinity Manor Aged Care is dedicated to providing exceptional care and a welcoming community for all our residents. If you have any questions or would like to learn more about our services, please feel free to contact us. We are here to help and support you and your loved ones.