Mission statement
We seek to create a community filled with diversity, spontaneity, and companionship, the belief in the significance of the human spirit and the celebration of the contribution by all its members.
Our values and philosophy
Caring with passion and with heart.
Togetherness and Enthusiasm (Team Work)
Internally we work together as a team to ensure we exceed customer expectations: – Happy colleague. We will work and act with justice,compassion, kindness, generosity, self-control, sanity, prudence, honesty, humility, straightforwardness.
Respect & Dignity
Treat everyone with Respect and Dignity (Elder, Family and Colleagues)
Innovation In Service
We look to constant innovation to ensure you get the best care and service
Neatness and Cleanliness Always
We provide a neat and clean environment
Integrity Always
We are honest, open, ethical and fair. We do the right things all the time
Trust
You can trust us with your personal privacy and to have personal information protected
Yes We Can Attitude
Commit to service excellence
We exceed your expectations as an aged care home, because we strive for customer loyalty:-Happy Elder, Happy Family and HappyFriends.
Approachable
Exercise your rights without it adversely affecting the way you are treated
Responsibility & accountability
We will endeavour to fulfil your needs and solve your problems by following policies and procedures.
Exceptional
Exceptional Care