Mission Statement

Mission statement 

We seek to create a community filled with diversity, spontaneity, and companionship, the belief in the significance of the human spirit and the celebration of the contribution by all its members.

Our values and philosophy 

Caring with passion and with heart.

Togetherness and Enthusiasm (Team Work)

Internally we work together as a team to ensure we exceed customer expectations: – Happy colleague. We will work and act with justice,compassion, kindness, generosity, self-control, sanity, prudence, honesty, humility, straightforwardness.

Respect & Dignity

Treat everyone with Respect and Dignity (Elder, Family and Colleagues)

Innovation In Service

We look to constant innovation to ensure you get the best care and service

Neatness and Cleanliness Always

We provide a neat and clean environment

Integrity Always

We are honest, open, ethical and fair. We do the right things all the time

Trust 

You can trust us with your personal privacy and to have personal information protected

Yes We Can Attitude

Commit to service excellence

We exceed your expectations as an aged care home, because we strive for customer loyalty:-Happy Elder, Happy Family and HappyFriends.

Approachable 

Exercise your rights without it adversely affecting the way you are treated

Responsibility & accountability

We will endeavour to fulfil your needs and solve your problems by following policies and procedures.

Exceptional

Exceptional Care

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