As a family please know that it meant the world to us to know that Dad was so loved by all staff at Trinity Manor. He spoke so highly of you all. He enjoyed his chats with you, George very much.
It was so hard for him to be away from mum, and for me to know of his unhappiness with this, but the staff at TM made all the difference, and became his family too.
I was very moved by how moved they were to hear of his death. Mohan from the kitchen came up three times to see us. Rose and Celia were absolutely fabulous always. They were the essence of care, professionalism and warmth. It’s clear they loved him and I can tell you he loved them too. And they cared as much for mum and me at that terrible time as they did for Dad.
He loved all his carers. He always said, “She/He is lovely isn’t s/he?”
And Yelena has been nothing short of fabulous in her care for Dad and all his whims, including computer problems.
When Annie and I researched nursing homes in preparation for Dad’s potential move into one (the year before he actually did) we had chosen one and almost didn’t come to visit Trinity.
Thank God we did, because within minutes of meeting you all, it went to the top of the list.

My experience with Trinity Manor has been very positive. From Mum’s initial admission for respite to transferring to permanent care the service, process and paperwork were relatively easy. Mum and our family have found the staff caring and responsive and most importantly Mum is currently happy, feels safe and engaged in activities most days. She’s enjoying the meals and her new room. All of these things are important to us as a family.

Happy to answer any questions if you have any.

Cheers Shirley

I’m happy to report we are more than happy with the care Mum is receiving. She has high praise for the staff, their kindness, care and respect shown to her. As it has been towards me and all family members on our visits.

Mums transition into aged care at Trinity has been made very comfortable, thanks to yourself and the staff.

“I would like to thank everyone for all the great care given to my Mother – Ingrid, during her almost 10 years with you.

We have always said the facilities feel like a welcoming “home” and have recommended you to other people.

The staff have displayed great compassion and an eagerness to help in any way they can, at all times.”

“I cannot believe the change in my Mum since she moved in. At her previous facility she was left to just sit in her room, I arrived every day to my Mum staring at the wall or floor and there was a rapid decline in her mental health/awareness. Since she has arrived and being active in the activities you have and having a lot more interaction with people, I am seeing my outgoing Mum returning. She has a zest for life again.  Previously she was always packing up her room, saying she hates where she lives.  When I ask her about her new home, she tells me she loves it and my brother has said she hasn’t packed up yet 🙂

Thank you for making my hard decision to let Mum move to Trinity Manor worthwhile.”

“Very happy with the service and staff are wonderful, she is more confident and going out into the community. Her overall mood has improved (the happiest I have seen her)”

“To all the staff at Trinity Manor,
Thank you for providing such good care of Dad. Caring is hard and you took the load off Mum and I at a very difficult time in our lives. Watching a father decline is challenging. Thanks for making it easier for us.
All the best,
Antara (and Iris, who was very grateful).”

“Dear Trinity Manor friends,
We wanted to send you our heartfelt thanks for all of the love, smiles and friendship you gave Reg and my family to his last couple of years. It’s your kindness that shines through more than anything else. Keep up the wonderful work.
Love Steve and Arati”

“On behalf of our family, I want to thank you all at Trinity Manor for your wonderful care of Neville. He was always treated with care and great respect and given consideration of his wishes. I also felt greatly cared for and confident that I would be advised of any problems. You should be very proud of your home.”

“The entire family has been so impressed with the level of care Mum has received, the staff have all been so delightful. Dad was even heard to utter the other day ‘oh well I might need to stay there in a few years!!’ For my brothers and I it has been wonderful to have had such a positive experience of Aged Care.”

“We would like to express our thanks and appreciation of the wonderful care you provided to our father during his stay at Trinity Manor. We have full confidence that you will continue to extend your excellent care to our mother as she goes through this difficult time.”

“Trinity Manor is a top class nursing home. They have a private suite and enjoy five star services as if they are in a first class cruise ship every day. The staff at Trinity Manor are exceptionally nice and they are treated as if part of the family.”

“In recent weeks I have received extremely pleasing comments and observations from various medical practitioners regarding my mother’s health. My brother commented that Mum generally seemed brighter, happier, less anxious and more confident.”

“I want to thank you both and all the staff for your wonderful effort in making Mum’s and Dad’s 70th wedding anniversary such a joyous celebration. The caterers deserve a big hug for all their kindness and cheerful attitudes. They are role models for those entrusted with the care of our elderly residents.”

“The family wishes to thank you all for your devoted care for her in the months that she very quickly called ‘home.’ We never would have believed how quickly she settled into her lovely room, and I will take comfort in my memories of her sitting looking out at the trees, plants, sky and clouds. Her last months at Trinity were some of her happiest days due to no small part of your staff.”

“I feel that Mum’s level of care is excellent, and that the staff have provided a caring and compassionate service to her, in what at times must be trying conditions. I am always impressed on entering Trinity Manor with the way staff interacts with residents’ family and friends, and the level of professionalism displayed regarding Mum’s various needs.”

“Placing one’s mother in a facility is highly fraught for many relatives, coming with conflicting feelings of relief, guilt and sadness. Your staff have always shown sensitivity to the many challenges faced by these often-conflicting feelings, and respect in the face of Mum’s loss of dignity.”

“I feel very happy and confident when my Dad is in your care at Trinity and all your staff members are so efficient and caring.”

“The care at Trinity is excellent, the standard of service is fantastic and I recommend many of my friends and others to seriously consider Trinity for their care. I am happy and excited to have my pet dog with me. I feel proud that I get an opportunity to give lectures to the staff and share my knowledge and experience with them and keep in touch with my past.”

“The whole team at Trinity made mums stay a lot easier. Dealing with all the Nurses/Carers was great.”